FAQ
I’m a complete novice with WordPress, HTML, PHP, MySQL and so forth. Can I use the Brand-Forge.com service?
The short answer is yes, the Brand-Forge.com service is available to all users of all skill levels but if you are a complete novice you will require our assistance or the assistance of someone knowledgeable in such things to get your site up and running. However, those who have a rudimentary understanding of web technologies will be able to hit the ground running and tackle the vast majority of tasks required to complete their site.
Brand-Forge.com staff are available at industry-beating prices ($10/£5 per hour for layout and coding & $20/£10 for graphic design work) for any extra skills required and can usually create and modify a basic design theme with your own identity for as little as £300.
Once the initial layout of your site has been completed, the updating and creation of new pages and posts can be carried out easily using WordPress’ administration interface and visual editor.
Why is Brand-Forge.com so much cheaper than competitive design & hosting offers?
All Brand-Forge.com sites are hosted on the latest Utility computing Grid technology which, put simply, ensures that the hardware we use for hosting is used to maximum efficiency and cost effectiveness. It also means that our entire system is backed up meaning you never have to worry about data loss.
The Brand-Forge.com support team is an outsourced business working directly under our day-to-day control ensuring both low prices and high quality of work. Our in-house management team focus on standardizing common tasks to increase production efficiencies and constantly developing or procedures and training courses.
Why can I only pay through Google Checkout?
Brand-Forge.com partners with Google Checkout for payments because of Google’s brand strength, fraud prevention procedures and wide availability of use. Google Checkout is the fastest growing payment gateway service out there and is easy and quick to register during your payment process - if you have not done so previously.
All major credit and debit cards are accepted through Google Checkout. However, if for some reason you cannot use Google Checkout, please contact support@brand-forge.com and we will arrange an alternative payment method for you.
What is Search Engine Optimization?
Search Engine Optimization (or SEO) is the process of preparing your site so that it achieves the highest ranking possible on search engines such as Google and Yahoo. Brand-Forge.com will configure SEO on your site to your specific search phrase requirements which you choose to target.
Achieving a high ranking on search engines is a complicated business that takes time, thought and experience - and the right tools. All of which are included with our standard Personal Brand Pack service.
How can I make money out of advertising on my site?
The simplest way of ‘monetizing’ your site is through the use of Google adverts. These can appear inline with the page, in horizontal and vertical banners and in square format ads. The Brand-Forge.com service is pre-delivered with Google ad manager technology and all you need to be able to use this is your own Adsense account with Google. Its simple and free to setup so well worth the effort if you’re expecting a reasonable number of visitors and definitely essential if your expecting a large audience.
More information about Google Adsense can be found HERE
Why does Brand-Forge.com charge for a minimum Advanced Customization Support fee up-front?
Our minimum Advanced Customization Support package (Silver cover) is $30 (£15). All Brand-Forge.com customization payments are payable in advance and this small fee covers what in our experience is the minimum amount of customization that customers normally request during the initial phases of setting up the site. This fee can be used for layout, coding, design work or any other non-standard component of the Brand-Forge.com service.
If you do not use any Brand-Forge.com customization services during the setup process, this credit will be carried over and does not expire. Should you require no customization services during your entire service period, this credit will be deducted from your hosting fees for the following service period.
How will I control what Brand-Forge.com charges me for Advanced Customization?
Any request for customization can be sent to support@brand-forge.com. When we have evaluated your request, and asked for additional instruction if necessary, we will provide you with an estimation for the work to be carried out. We will then await your approval and advanced payment for the services before initiating the work.
We offer a staged approval process where you can let us know at each stage if you are satisfied with the progress of the customization work. We offer a no-quibble money-back guarantee for customization fees if you are not happy. This does not apply to the cost of any third-party plugins/applications which have been purchased by us on your behalf (with your agreement of course) to complete the customization work.
