Ethos
In some ways you could say that Support is our main service. 90% of our costs and resources are dedicated to providing installation, testing, customization, design and branding advice in support of our customers. You can get cheaper hosting (but not as fast and as reliable) you can download and configure WordPress for yourself (but not as hassle-free) but what you cannot do is find the whole personal brand package from any other provider with such a comprehensive support service.
Our support ethos promises:
> Free support for quick solutions
> Constantly updated knowledge base for self-help users
> Dirt cheap hourly rates for technical customization and assistance (from $11/€7 per hour)
> Minimal charging periods of 15 minutes work
> Committed quotes for work agreed by you before we proceed
> Response to any inquiry within one hour (8am - 11pm CET)
> To keep you posted on system status 24×7
> To listen to your suggestions, wishes, complaints and comments. We will continually adapt our offering to keep it in line with our customers wishes.
