Mail connectivity problems
June 6, 2008
Alert: Currently some users are experiencing issues while attempting to access webmail. Most users accessing mail via webmail may experience slowness in navigating the interface, and may get “500 Internal Errors”.
Current Status: Fully Resolved.
Incident Timeline: Issue reported at 18:35. Issue resolved by 19:05. All mail queues back to normal (backlogs cleared) within 1 hour.
What Happened: A database issue led to one of our mail servers requiring emergency maintenance. This led to an increased load on the back-up mail servers which resulted in slowness and time-outs.
Sphere: Related ContentPHP connectivity problems
May 30, 2008
Alert: We are currently experiencing intermittent connectivity and slowness issues to some PHP websites hosted on our cluster. Our system administrators are aware of the issue and they are working to get it resolved as quickly as possible. We apologize for the inconvenience.
Current Status: Fully Resolved.
Incident Timeline: Issue reported at 05:18. Issue resolved by 05:34.
What Happened: The PHP Engine in one of our hosting clusters failed resulting in temporary access problems for sites using PHP. Since all BrandForge sites use cached content this problem did not lead to any downtime, and the PHP Engine issues was resolved by out engineers in about 15 minutes.
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